ll99's Privacy Policy

Introduction

ll99 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how ll99 collects, uses, shares, and protects your personal information.

This policy applies to the ll99 website, mobile application, and all related services. By using our platform, you are considered to have agreed to the terms described in this policy. If you have any questions or concerns, please contact our support team.

Protecting your personal information at ll99 is a core part of our commitment. We use industry-standard security technology to keep your data safe, ensuring your experience is secure and trustworthy.

Information We Collect

While using the ll99 platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Name and date of birth — for age verification (only users aged 21+ may register)
• Mobile number and email address — for account communication
• Payment-related information — such as bKash, Nagad, Rocket, or Upay numbers (for secure transactions)
• Identity verification documents — national ID or passport details when required

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time spent on the site and list of pages visited
• Gaming activity and transaction history
• Login time and session information

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted payment partners or identity verification service providers to verify your identity or transactions. This data collection is always conducted in accordance with applicable laws and regulations.

Purpose of Data Use

ll99 uses your information for the following lawful purposes:

• Account Management: To create, maintain, and secure your account.
• Service Delivery: To operate betting, casino games, payment processing, and other core services.
• Age & Identity Verification: To ensure that only users aged 21+ can use the platform.
• Fraud Prevention: To detect suspicious activity and keep your account and funds secure.
• Communication: To send important account notifications, transaction confirmations, and support.
• Service Improvement: To analyze user experience and further improve the platform.
• Legal Compliance: To meet applicable laws and regulatory requirements.
• Responsible Gaming: To monitor your gaming habits and provide responsible gaming support.

ll99 never sells your information to advertisers or unrelated third parties.

Cookies & Tracking Technologies

The ll99 website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and operate security features. Without these, the site will not function properly.
• Functional Cookies: To remember your preferences (such as language selection).
• Analytical Cookies: To understand site usage patterns and improve our services.

4.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may affect some important functionality of the platform.

Information Sharing with Third Parties

ll99 may share your information with third parties in the limited circumstances described below:

5.1 Payment Service Providers

To process deposits and withdrawals, we share necessary information with bKash, Nagad, Rocket, and Upay. This information is used solely for the purpose of completing transactions.

5.2 Technology & Game Providers

Pragmatic Play, Spribe (Aviator), JILI, PG Soft, and other game providers may receive technical data for game operation. This data is not personally identifiable.

5.3 Legal Authorities

In the case of a court order or valid legal request from authorities, ll99 may be required to provide information in accordance with applicable law.

5.4 Corporate Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, we will notify you in advance.

Data Retention Period

ll99 retains your personal information in accordance with the following guidelines:

• Active Accounts: Full information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, information required for legal obligations and financial auditing may be retained for a specified period.
• Transaction Records: Financial transaction records are kept for an extended period, as required under applicable law.
• Notification Data: For marketing communications, you may withdraw your consent at any time.

Once the required retention period ends, ll99 deletes or anonymizes data using secure methods.

Your Data Rights

ll99 recognizes the following rights you have over your personal information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time. Upon receiving this request, ll99 will respond within a reasonable timeframe.

7.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. This can be done through account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

7.4 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time. To do so, email [email protected] or contact us directly via live chat.

7.5 Right to Data Portability

You may request to receive your information in a structured, commonly used format.

Data Security Measures

ll99 uses industry-standard security technologies to protect your personal information and financial data:

• SSL/TLS Encryption: All data transmissions are secured via SSL encryption, preventing data interception or tampering.
• Encrypted Storage: Sensitive information is stored in encrypted databases.
• Access Controls: Only authorized staff have access to specific data, and all access is logged.
• Security Audits: Regular security reviews and vulnerability assessments are conducted.
• Two-Factor Verification: Additional verification steps are activated for suspicious login attempts.
• Fair Play Technology: Automated monitoring systems are in place to ensure gaming integrity.

Nevertheless, it is not possible to guarantee that data transmission over the internet is completely secure. ll99 takes the utmost precautions, but cannot guarantee absolute security.

Protection of Minors

ll99 is a platform for users aged 21+ only. We do not intentionally collect information from or provide services to minors.

Age verification is mandatory at the time of registration. If we become aware that a minor has registered using false information, we will immediately close that account and delete the stored information.

If a parent or guardian believes their child has opened an account on ll99, please contact us immediately at [email protected].

Changes to This Policy

ll99 may update this privacy policy from time to time. If any significant changes are made, we will inform you in the following ways:

• The updated date will be displayed on this page.
• For important changes, a notification will be sent to your registered email address.
• A notification may be displayed when you log in to the platform.

If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.

Contact Us

For any questions, comments, or requests to exercise your data rights regarding this privacy policy, please contact the ll99 support team:

• Live Chat: Available 24/7 — support in Bengali and English.
• Email: [email protected]

Our support team is ready to answer your questions 7 days a week, 24 hours a day. For data rights requests, you may be required to provide certain information for identity verification.