ll99 Responsible Gaming — Keep the Fun Safe
ll99 believes entertainment should always be safe. Our responsible gaming tools and guidelines help you play within healthy limits.
Our Protection Tools
Set Deposit Limits
You can set your own maximum deposit amount — daily, weekly, or monthly. Once the limit is in place, any additional deposits are automatically blocked, helping you stay within your budget.
Time-Out
If you feel you need a break, activate a time-out for anywhere from 24 hours to 90 days. During this period, access to your ll99 account is fully suspended.
Self-Exclusion
If you need a longer break, use the self-exclusion feature. You can choose any period from 6 months up to a permanent ban. Once activated, it cannot be reversed before the period ends.
Age Verification
To open an account at ll99, you must be 21 or older. We verify age at registration and minors are strictly prohibited from accessing the platform.
Activity Monitoring
You can view your betting history, deposit and withdrawal records at any time. Regularly reviewing your gaming activity is an important part of responsible gaming.
24/7 Support Service
If you are experiencing any issues related to gaming, contact the ll99 support team. We are always available via live chat and email — support is provided in both Bengali and English.
What Is Responsible Gaming?
Responsible gaming means keeping entertainment as entertainment — not a source of financial stress or mental strain. ll99 wants every player to play consciously and within their own means.
Betting or casino games are not a source of income — they are purely for entertainment. Every game outcome is random and cannot be predicted. Only bet money you are prepared to lose.
Before playing at ll99, ask yourself: what is my budget for today? How much time will I spend? Knowing the answers keeps the experience enjoyable.
Warning Signs of a Problem
If you notice any of the following signs, contact ll99 support immediately:
You have spent more than your budget and feel the urge to keep playing to recover lost money.
You cannot control the time you spend playing — you are spending much more time than you planned.
Your attention to family, friends, or work has decreased and gaming has become your priority.
You have developed a tendency to borrow money or take on debt to place bets.
You feel irritable, restless, or anxious when you are unable to play.
You are trying to hide your gaming habits from family or loved ones.
Top Tips for Safe Gaming
Set Your Budget in Advance
Decide before you start how much you will spend at most today. When that amount is gone, end the session — do not try to chase your losses.
Set a Time Limit
Fix a time limit before you start playing and stick to it. You can set a timer on your phone to remind you to take a break when the time is up.
Do Not Play Under Stress
Avoid gaming when you are angry, sad, or under mental stress. Your ability to make decisions is reduced in that state, and the risk of losing more money increases.
Treat It as Entertainment
Playing at ll99 is purely for entertainment. Every bet outcome is random — never think of it as a reliable source of income.
Take Regular Breaks
Take breaks during long sessions. Get up, drink some water, take a short walk. Breaks keep your mind fresh and help you make better decisions.
Do Not Hesitate to Seek Help
If you are having trouble controlling your gaming, talk to the ll99 support team. They will help you activate self-exclusion or a time-out.
Deposit Limits and Withdrawal Policy
The minimum deposit at ll99 is ৳300 and the minimum withdrawal is ৳1,000. These limits have been set with players' financial protection in mind.
Deposits and withdrawals can be made via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is the same for every method — ৳300.
As part of responsible gaming, you can set daily, weekly, or monthly deposit limits directly from your account settings. Lowering a limit takes effect immediately; increasing a limit takes some time to come into effect.
How the Self-Exclusion Process Works
Self-exclusion is a powerful protection tool. Use it when you feel that gaming is having a negative impact on your life.
- Contact ll99 support and request self-exclusion.
- Choose the duration: 6 months, 1 year, 2 years, or permanent.
- Your account will be fully inactive for the entire duration.
- All promotional communications will be stopped.
- Account recovery is not possible before the period ends.
If You Are Struggling, Get Help
Contact the ll99 Support Team
If gaming has become a problem for you or someone close to you, do not wait — talk to us. We will help you confidentially and without judgment.
Information for Family and Friends
Is someone close to you struggling with gaming? If you are concerned about the gaming behaviour of someone you know, the following information may help.
- Bring up the issue directly and with empathy.
- Create an opportunity to help without making them feel guilty.
- Contact ll99 support and request that self-exclusion be activated on their behalf.
- Encourage them to seek professional mental health support.
21+ Age Restriction — Why It Matters
ll99 is firmly committed to protecting minors. This platform is for players aged 21 and above only. Keeping young people away from gaming is an integral part of our social responsibility.
If there are minors in your household, use password protection on your device and do not hand your device to anyone else while logged in to your ll99 account.
If any underage person attempts to play on ll99, please notify us immediately. We will take prompt action.
For Adults Only
Access to ll99 is strictly prohibited for anyone under the age of 21.
Enjoy a Safe and Fun Gaming Experience at ll99
Following responsible gaming principles keeps playing enjoyable at all times. Enjoy cricket betting, slots, or casino at ll99 — all within the right limits.